TERMS AND CONDITIONS OF HIRE
Moonstone Event Design
DEFINITIONS
  • Owner refers to Moonstone Event Design.
  • Hirer refers to the person, firm, or corporation hiring equipment from the Owner.
  • Equipment refers to all props, furniture, backdrops, signs, and accessories supplied to the Hirer.
BOOKING AND PAYMENT
  • Booking Fee: A non-refundable booking fee of 50% of the total hire amount is required to secure your date and items. No items are reserved until this fee is received.
  • Final Balance: The remaining balance must be paid in full at least 2 weeks prior to the event date. For bookings made within 2 weeks of the event, 100% of the total is due within 3 business days.
  • Minimum Hire: A minimum hire spend of $100.00 applies for client pickups and $200.00 for deliveries (excluding delivery/setup fees).
SECURITY BOND
  • Bond Requirement: A minimum security bond of $100.00 is required for all hires. This amount may increase based on the value of the items hired.
  • Payment & Refund: The bond is payable upon pickup or prior to delivery. It will be refunded via the original payment method within 3 business days following the return of equipment, provided items are in their original condition.
  • Deductions: The Owner reserves the right to deduct costs for cleaning, repairs, or replacement from the bond. If damages exceed the bond amount, the Hirer will be invoiced for the balance.
HIRE PERIOD & LATE FEES
  • Standard Hire: The standard hire period is 1 day e.g., Friday pickup, Saturday return) unless otherwise agreed in writing.
  • Late Returns: Equipment not returned by the nominated time will incur a late fee of $30.00 per day until the equipment is returned.
DELIVERY, SETUP, AND COLLECTION
  • Access: The Hirer must ensure clear access for delivery and collection. Standard delivery times are 7:00 AM – 5:00 PM.
  • After-Hours: Deliveries or collections requested outside standard hours (5:00 PM – 7:00 AM) will incur additional fees.
  • Setup Restrictions: All floral packages are offer delivery, setting-up and picking-up by Moonstone Event Design only, cannot be picked up by the customer.
  • DIY Delivery: For DIY setups, items will be delivered to a ground-floor front door or garage only.
CONDITION OF EQUIPMENT
  • Responsibility: The Hirer assumes full responsibility for the equipment from the time of delivery/pickup until it is returned/collected by the Owner.
  • Use: Equipment must be used for its intended purpose. Indoor furniture and linen must not be used or stored outdoors.
  • Cleaning: Items must be returned in a clean state. A cleaning fee will apply if items (such as catering equipment or glassware) are returned soiled.
CANCELLATIONS AND CHANGES
  • Cancellations: The 50% deposit is non-refundable, and we do not offer refunds for change of your mind. However, in special circumstances, cancellations or refunds may be considered at our discretion.
  • Reschedule: You may reschedule your event up to 2 weeks prior to your original event date. Postponements may be accepted at the Owner’s discretion. A postponement fee may apply, and any price increases for the new date will be passed on to the Hirer.
LIABILITY AND INDEMNITY
  • Risk: The Hirer uses the equipment at their own risk. The Owner is not liable for any injury, death, or damage to property arising from the use of the equipment.
  • Indemnity: The Hirer agrees to indemnify the Owner against all claims, costs, and expenses resulting from any accident or damage involving the equipment during the hire period.
ACCEPTANCE OF TERMS

By paying the booking fee or submitting a Booking Form, the Hirer acknowledges they have read, understood, and agreed to be bound by these Terms and Conditions.